Privacy Policy

Valenrock™ Remodelers, LLC, doing business as Valenrock™ Home Services ("Valenrock," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Property address and location
• Information about your home and ownership history
• Service preferences and interests
• Messages and communications you send us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and schedule assessments
• Create and maintain your Home Profile
• Send you service-related communications
• Send promotional information (with your consent)
• Comply with legal obligations

Information Sharing

We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes. Ever.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted contractors and vendors who assist in delivering our services, bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to you)

Home Profile & Assessment Data

Your Home Profile and assessment reports contain sensitive information about your property. We take extra precautions to protect this data:

Confidentiality: Your Home Profile™ data is treated as strictly confidential and is never shared with third parties for marketing or sales purposes

• Access Control: Only authorized Valenrock personnel directly involved in your service have access to your assessment data
• No Data Monetization: We do not analyze, aggregate, or sell property data from our assessments
• Client Ownership: You retain ownership of your Home Profile™ information and may request deletion at any time

Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure cloud database storage with access controls
• Regular security reviews and updates
• Limited employee access on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the unlikely event of a data breach affecting your personal information.

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours of discovering the breach
• Provide details about what information was affected
• Explain steps we are taking to address the breach
• Offer guidance on how you can protect yourself
• Report to relevant authorities as required by law

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: